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Genetic Toxicology Testing Lab Edmonton Alberta


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Client Feedback Survey

Our resolve to continue offering quality services and meeting the expectations of the clients is only as strong as we are perceived and valued by them. We solicit and welcome feedback from our clients so that we can continue evaluating and improving the quality of our services and scientific capabilities. To assist us in this process, please provide your assessment and perception of PBR’s performance and services by filling out the Client Feedback Survey form. Performance Parameters Excellent Very Good Good Fair Poor N/A
1 PBR’s turn-around-time for analyses and reports.
2 Finding all the required information on your final reports.
3 Understanding the layout of final reports.
4 Data presentation and interpretation.
5 Responsiveness of PBR staff to your inquiries and correspondence.
6 Attentiveness of PBR staff to your needs.
7 Professional and technical competence of PBR staff.
8 Your response to PBR’s commitment to client confidentiality.
9 PBR makes its Quality System documents available when requested.
10 PBR facilitates visits to its laboratory when requested.
11 Access to and responsiveness of senior management to address your issues, concerns and technical questions.
12 Overall satisfaction with the quality of service at PBR Laboratories Inc.
Please provide any additional comments, commendations or suggestions that you may have concerning our services.
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