PBR Laboratories, its staff and services were rated as follow during the past year (2021):

1. Overall satisfaction with the quality of service at PBR Laboratories:

Rated good to excellent:
Year 2020- 100%
Year 2021- 100%
Average last five years-100%

2. PBRs turn-around-time:

Rated very good to excellent:
Year 2020- 100%
Year 2021- 100%
Average last five years-100%

3. Professional and technical competence of PBR staff:

Rated very good to excellent:
Year 2020- 100%
Year 2021- 100%
Average last five years-99.81%

For Year 2021, Most of the client responses were very good to excellent for all 12 performance parameters of client feedback survey.